Insurance Jargon Buster

From “Act of God” to “Wear and Tear”, “Without Prejudice” to “Risk Management” and “Ex-Gratia Payments”, we are trying to de-bug the most common terms that you may hear when dealing with insurance matters.

Who are Plan Insurance Brokers

We are a specialist commercial broker established in 1989. Find out more about us and our parent company, The Plan Group Ltd, the products we offer and the benefits of using a broker.

Frequently Asked Questions: All You Need To Know

At Plan Insurance Brokers, we are commercial insurance specialists with over 25 years of experience, and we arrange high-quality insurance cover for professionals.

Using our knowledge and insight, we have compiled a useful “jargon buster” as well as FAQs related to our products and services. They provide plenty of information relating to common insurance queries.

You can also view your policy wording on our policy documents page.

Should you have a question that isn’t answered here, please do not hesitate to call us on 0333 003 0611.

* Lines are open Monday to Friday, from 9am to 5.30 pm, excluding bank holidays (calls are free on UK mobiles and landlines).

Covid 19 Related Information

Enquiries from SME’s relating to Business Interuption Cover

Responses to enquiries from private & public hire drivers regarding:

Payment holidays, Free Cover upgrades to Parcel Delivery & Cancellation Requests

Responses to enquiries from motor traders regarding:

Payment holidays, Reductions in Cover Levels & Cancellation

What is the Motor Insurance Database?

The Motor Insurance Database (MID) is an online database holding all the information on every insured vehicle in the UK. Motor trade clients are required to update the MID each time they buy and sell a vehicle.

For more information regarding the MID and the update process please visit our MID FAQs page.

What is a driving licence summary and how do I generate a check code?

The driving licence summary has replaced the paper counterpart to your photo card driving licence and is what is now required by insurers to show any information relating to a customer’s driving convictions. Please see our blogpost here on how to generate the check code.

What is the cooling off period on my insurance policy?

The cooling off period on your insurance policy is 14 days. Please note that you may still be charged the Insurance Broker fee, which is non-refundable once the policy has been purchased, and the time you had on cover, if any.

My payment has defaulted. How do I pay for my policy?

If you pay your insurance with us by direct debit and your payment has defaulted, you will need to make a manual payment to our finance company, Premium Credit Ltd, who can be reached on 0344 736 9836 (office hours: Monday-Friday, 8.00am-6.00pm).

Why haven’t I received my policy documents?

Unless you have specifically requested your documents to be posted to you, we will only email you a copy. Check your junk inbox if you don’t appear to have received them. Please note that we will not be able to release a full certificate to you if there are any outstanding required documents from you.

What is a claims-free letter?

We may ask for a claims-free letter if you have a gap in cover from your previous insurance policy or if you were a named driver on an insurance policy and don’t have a no claims bonus to show for this.

Am I covered to drive abroad?

New rules regarding driving in the EU if you’re a UK resident came into effect on January 1st 2021. Since we have left the EU, UK based drivers are now required to provide a Green Card (also known as an International Motor Insurance Card.) This is additional proof that the car insurance has the minimum level of insurance needed to drive within the EU states as well as Iceland, Liechtenstein, Norway, Switzerland, Serbia and Andorra.

Your Green Card will not only be needed to prove that you have car insurance at the border crossings. Amongst other examples it may also be requested whilst traveling after a motor accident or if you are stopped by the police for any reason.

Please get in touch with us at least 14 day prior to travelling to request your Green Card. You can find the relevant team’s contact details on our Contact Us page. Further details regarding Brexit resulting in Green Card requirements can be found on our blog.

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