Commercial Insurance Reviews

Please see below feedback regarding the personal service provided by our team of commercial insurance experts.

Aaron – Commercial Team

Customer Experience Review from Mrs Wilson

Fantastic service throughout

Every time I have been in touch with Plan insurance I have been extremely happy.

Every single person I have dealt with shows fantastic customer service skills, nothing was too much to ask, and overall the sales team I have dealt with have always been happy and normal down to earth people. There was no hard selling techniques, just friendly helpful advice, efficient probing to find out my needs to ensure I got the best possible quotes. I even went for a policy which was more money than others I had received from other brokers, purely because of how well I have been treated by plan insurance and the sales team – it was a much better policy too, which the sales team had gone through every detail to tailor to my companies needs. (A huge thank you and shout out to Aaron Potts for his patience, kindness and humour!) I have also dealt with Dean Avis in the past who I again had a very positive experience with.

Because of the treatment I have received, from these two gentlemen in particular and the general helpfulness of the teams I have dealt with, I will always use Plan insurance as my first port of call for any of my commercial insurance needs. Read more

Andrew – Commercial Team

Customer Experience Review from Mrs Longfellow

100% recommend!

Great service, easy to deal with, responsive and listened well to what I need. 100% recommend! Read more

Robert – Commercial Team

Customer Experience Review from Mr Perkins

Great Service, long may it continue.

Robert Hardy worked very hard to deliver the insurance on price and on time. Read more

Ryan – Commercial Team

Customer Experience Review from Mr Stitch

Excellent service

Excellent service and consideration for my needs. Ryan went that extra mile to ensure I go precisely what I required. Read more

Jess – Commercial Team

Customer Experience Review from Mr Deith

Extremely Supportive and Understanding – Just What I Needed

As a new business, Plan Insurance Brokers were exactly what I needed. Unsure of which direction to take, Jess listened and genuinely understood what i was trying to achieve and provided cover tailored to my exact requirements at an extremely competitive rate.

Extremely Grateful – No Hesitation in Recommending Plan Insurance Brokers. Read more

Liam – Commercial Team

Customer Experience Review from Mr James

Great service, Great staff, Great price.

Well what can I say, I was given Liam’s number by a colleague who suggested ‘This guy knows what hes talking about’ and true to that Liam certainly does.

In what I felt was a fairly complex situation for a first time policy holder like myself, Liam was articulate and precise and had all the answers to my questions, within a few seconds of speaking with him I felt comfortable.
He went out of his way to achieve the best possible price for the cover I required, of this I am certain.
Understanding my needs and the fact that I am running a business and not just another person needing some insurance really made this a far less stressful process than purchasing regular car insurance!

I look forward to many happy years with Plan. Read more

Frank – Commercial Team

Customer Experience Review from Mr Davies

Excellent service! Understood our requirements and worked hard to meet them

Excellent service! Understood our requirements and worked hard to meet them, halving our previous insurers renewal price. Read more

Emma – Commercial Team

Customer Experience Review from Mrs Martin

We’ve been with Plan Ins for a few years now, over the years we’ve added vehicles to our fleet etc an nothing has ever been a problem. They are competitive price wise and always at the end of the phone if anything is needed. Read more

AWARD WINNING SERVICE, RATED PLATINUM STANDARD BY OUR CUSTOMERS

“Service is fantastic, the people that work there are brilliant.”

Harry Charles, Auto Repair Garage Owner

5 stars Platinum Standard Service

In 2020, 554 customers rated our service using independent provider Feefo. We are proud to have won the Feefo Platinum Trusted Service Award for achieving the highest levels of service excellence.

  • 476 rated us “5 stars”
  • 52 rated us “4 stars”
  • Only 26 rated our service 3 stars or less… that’s less than 4.7%, but we will carry on to get this number even lower next year!

Net Promoter Score®

We are proud top have achieved an exceptional Net Promoter Score (NPS) of 81 in 2020.

This means that a staggering 85% of our customers would recommend us to their friends and family.

We are very grateful for your loyalty and will continue to deliver the excellent service you deserve!

Average Customer Rating:
4.8/5