Feefo_2020_Awards_IG_Platinum_2

5 stars Gold Standard Service

In 2019, 779 customers rated our service using independent provider Feefo. We are proud to have won the Feefo Platinum Trusted Service Award for achieving the highest levels of service excellence.

  • 672 rated us "5 stars"
  • 77 rated us "4 stars"
  • Only 30 rated our service 3 stars or less... that's less than 3.9%, but we will carry on to get this number even lower next year!

 

Net Promoter Score®

We are proud top have achieved an exceptional Net Promoter Score (NPS) of 80 in 2019.

This means that a staggering 85% of our customers would recommend us to their friends and family.

What's more, across all our lines of business, more than 86% of our customers renew their policy with us. We are very grateful for your loyalty and will continue to deliver the excellent service you deserve!