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5 stars Gold Standard Service

In 2018, 921 customers rated our service using independent provider Feefo. We are proud to have been awarded a Gold Standard Award for the 6th year running.

  • 780 rated us "5 stars"
  • 107 rated us "4 stars"
  • Only 34 rated our service 3 stars or less... that's less than 3.7%, but we will carry on to get this number even lower next year!

 

Net Promoter Score®

We are proud top have achieved an exceptional Net Promoter Score (NPS) of 80 in 2018.

This means that a staggering 85% of our customers would recommend us to their friends and family.

What's more, across all our lines of business, more than 86% of our customers renew their policy with us. We are very grateful for your loyalty and will continue to deliver the excellent service you deserve!