What our clients say
"Very understanding and listened to what I was saying. Took time to make sure I understood all about the policy I was going to be taking out with them."
"Excellent service. I have been a client for many years and they continue to provide exactly what I require."
5 stars Gold Standard Service
In 2018, 921 customers rated our service using independent provider Feefo. We are proud to have been awarded a Gold Standard Award for the 6th year running.
- 780 rated us "5 stars"
- 107 rated us "4 stars"
- Only 34 rated our service 3 stars or less... that's less than 3.7%, but we will carry on to get this number even lower next year!
Net Promoter Score®
We are proud top have achieved an exceptional Net Promoter Score (NPS) of 80 in 2018.
This means that a staggering 85% of our customers would recommend us to their friends and family.
What's more, across all our lines of business, more than 86% of our customers renew their policy with us. We are very grateful for your loyalty and will continue to deliver the excellent service you deserve!