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FAQs: About Plan Insurance Brokers

Questions

Answers

Who are Plan Insurance Brokers?

Plan Insurance Brokers is an established independent insurance brokerage. We have arranged competitive insurance and provided excellent service since 2001.

Trade Plan, Taxi Plan, Commercial Plan and Personal Plan are former trading names of Plan Insurance Brokers. Since July of 2015 for ease of communication we have traded solely as Plan Insurance Brokers.

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What is the difference between an insurance broker and a direct insurer?

We are an independent insurance intermediary, regulated by the FCA. We deal with an extensive list of insurers and will offer impartial advice when arranging your insurance cover. You can have complete confidence that we will arrange quality cover from an open insurance market.

A direct insurer will often only be able to select the cover that they offer to you from their own list of products.

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What types of insurance do you offer?

Plan Insurance Brokers focus on arranging commercial motor insurance products via our specialist teams of dedicated experts. Without their vehicle’s professional road users cannot earn. Both our service and the cover we arrange is designed to minimise the circumstances that might render our clients’ vehicle-less following an incident.

Please explore our site to find specific details of the insurance policy that you require or click Call Me Now to be speak to one of our insurance experts.

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Why would I be better off with Plan Insurance Brokers?

Plan Insurance Brokers provide excellent service from expert account handlers. Our advice is impartial. We will search our extensive panel of leading commercial motor insurers to find policy cover at a competitive premium that fully protects your business against the risks it faces.

We believe it makes sense to deal with an independent insurance specialist. Please visit our reviews page to see our customer feedback.

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Would it make more sense to use a direct insurer?

Why waste your time filling in form after form with direct insurer after direct insurer? They only have one price to quote, their own. At Plan Insurance Brokers we select from numerous leading insurers. The advice we offer you is unbiased. We will arrange cover that provides you with peace of mind at a competitive premium.

Click Call Me Now to be called instantly by an insurance expert for a competitive quotation.

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Is making a claim easy?

Our dedicated motor claims line is on call ready to help 24 hours a day, 365 days a year.

Plan Insurance Brokers realise how important your vehicle is to you. If you should suffer the misfortune of being involved in an accident or a vehicle break down our dedicated claims team will have you back on the road a.s.a.p.

For more details see Claims page.

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Can I spread my payment?

Plan Finance provides competitive rates and enables you to spread the cost of your premium. For more information click Call Me Now to be called instantly by an advisor.

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What are your opening hours?

Lines are open from 9:00am – 5.30pm, Monday to Friday.

Our dedicated motor claims line, is on call 0333 003 0613 ready to help 24 hours a day, 365 days a year.

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How do I complain?

Your satisfaction with our service is incredibly important to us as we thrive on word of mouth recommendation. However we acknowledge that there may be an occasion when you feel we haven’t acted to the best of our abilities and you may want to make a complaint. We’ll always try to resolve any complaint as soon as we receive it.

For any complaints please contact the Manager of the department where you purchased the policy. We expect the majority of complaints will be quickly and satisfactorily resolved at this stage.

If the matter is not resolved in the first instance the next step is to contact our Customer Care department in writing at Plan Insurance Brokers, Orion House, 854 Brighton Road, Purley, Surrey. CR8 2BH. We will acknowledge receipt of your complaint in writing within 5 working days and give you our response to your complaint at this time if we can.

If our investigation takes longer, we will provide you with a full written response within 20 working days, or explain the current position of your complaint and provide you with a time scale for a full response. If your complaint is one of the few that cannot be resolved by this stage, please write for the attention of our managing director.

We will act promptly to settle the issue, as your custom is valued to us.

However, if your complaint is still not resolved to your satisfaction, you have the right to refer your complaint to the Financial Ombudsman Service. Their contact details are

Financial Ombudsman Service
South Quay Plaza 2
183 Marsh Wall
London
E14 9SR
Telephone: from landlines 0800 023 4567 or from mobiles 0300 123 9 123
www.financial-ombudsman.org.uk

The Financial Ombudsman Service will handle most complaints you might have, but there are some instances that fall outside their authority. The Ombudsman’s decision is binding upon us, but you are free to reject it without affecting your legal rights.

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