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FAQ: About Plan Insurance

Plan Insurance

Questions

 

Answers

Who are Plan insurance?

Plan Insurance is an established independent insurance brokerage. We have provided low cost insurance with excellent service over two decades. Plan Insurance, Trade Plan Insurance, Commercial Plan Insurance, Taxi Plan Insurance, Plan Assist & Plan Finance are divisions of The Plan Group Limited.

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Are you insurance brokers or an insurance company?

We are an independent insurance intermediary, regulated by the FSA. We deal with an extensive list of insurers to arrange your quality insurance cover at low costs.

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What types of insurance do you offer?

We have staff with specialist knowledge to service your every insurance need. Visit our products page to find the specific insurance policy that you require.

Save time> Save money> Plan.

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Why am I better off with Plan?

At Plan Insurance we deal with over 40 insurers. We select your cover from over 293 different insurance policies.

We’re able to find you the best cover at the lowest cost. It makes sense to deal with an insurance specialist.

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Where do you advertise?

Plan Insurance’s client base is growing at a rate of 15% each year. This is mostly due to word of mouth advertising. You could benefit from the efficient, friendly service and low costs that our customers rave about. Just take a look at our testimonial pagefor proof.

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Would I be better off using a direct insurer?

Why waste your time filling in form after form with direct insurer after direct insurer? They only have one price to quote, their own. At Plan Insurance we select from 293 different schemes. The advice we offer you is unbiased. We find you the best cover, at the lowest cost.

See just how much time and money Plan Insurance can save you! Click here for a low cost Car Insurance, Home Insurance or Commercial Van Insurance quote.

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Is making a claim easy?

With our dedicated claims firm, Plan Assist, claiming couldn’t be any easier. The Plan Assist helpline is on call ready to help 24 hours a day, 365 days a year.

Plan Insurance realises how important your vehicle is to you. If you should suffer the misfortune of being involved in an accident or breaking down our dedicated claims firm, Plan Assist, will have you back on the road a.s.a.p.!

For more details see Plan Assist

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Can I Spread My Payment?

Plan Finance enables you to spread your Plan Insurance premium over 10 easy payments at very low rates. For more information please see Plan Finance

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What are your opening hours?

Lines are open from 9:00am – 5.30pm, Monday to Friday.

Our dedicated motor claims firm, Plan Assist, is on call ready to help 24 hours a day, 365 days a year.

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Should I want to, how do I complain?

Your satisfaction with our service is incredibly important to us as we thrive on word of mouth recommendation. However we acknowledge that there may be an occasion when you feel we haven’t acted to the best of our abilities and you may want to make a complaint. We’ll always try to resolve any complaint as soon as we receive it.

For any complaints please contact the Manager of the department where you purchased the policy. We expect the majority of complaints will be quickly and satisfactorily resolved at this stage.

If the matter is not resolved in the first instance the next step is to contact our Customer Care department in writing at Plan Insurance, 1 High Street, Purley, Surrey. CR8 2AF. We will acknowledge receipt of your complaint in writing within 5 working days and give you our response to your complaint at this time if we can.

If our investigation takes longer, we will provide you with a full written response within 20 working days, or explain the current position of your complaint and provide you with a timescale for a full response. If your complaint is one of the few that cannot be resolved by this stage, please write for the attention of our Mananging Director.

We will act promptly to settle the issue, as your custom is valued to us.

However, if your complaint is still not resolved to your satisfaction, you have the right to refer your complaint to the Financial Ombudsman Service. Their contact details are

Financial Ombudsman Service
South Quay Plaza 2
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800
www.financial-ombudsman.org.uk

The Financial Ombudsman Service will handle most complaints you might have, but there are some instances that fall outside their authority. The Ombudsman’s decision is binding upon us, but you are free to reject it without affecting your legal rights.

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