FAQ: Breakdown, Roadside & Homestart

Plan Assist

Questions

Is there a limit to the number of call outs you offer in a year?
How long will it take for you to reach me if my vehicle breaks down?
Will you repair my vehicle by the side of the road?
Am I paying for a basic cover that will have a lot of hidden costs?
How much does Plan Assist’s breakdown cover cost?
Am I covered if my car won’t start at home?
If my car breaks down whilst someone else is driving it are they covered?
Am I covered if I breakdown whilst driving someone else’s car?
Is there a limited to how far you will towe my vehicle if it breaks down?
If I change vehcile during the policy period can I swap my break down cover to this vehicle?
Who underwrites Plan Assist’s claim management and breakdown recovery services?

Answers

Is there a limit to the number of call outs you offer in a year?

With Plan Assist’s break down cover even the unluckiest of drivers can have peace of mind as you are entitled to up to 4 call outs in any one policy period.

How long will it take for you to reach me if my vehicle breaks down?

Just one call to our 24hour control room and one of our customer service operators will take full details of your location and specific requirements. We will then inform you of the recovery operator being instructed and despatch the agent to your location immediately.

Will you repair my vehicle by the side of the road?

Your Plan Assist Break down recovery cover includes up to one hours labour to carry out repairs to the vehicle by the side of the road. However if repairs are not possible, your cover includes transportation for you and your vehicle to the nearest suitable repairer.

Am I paying for a basic cover that will have a lot of hidden costs?

Your Plan Assist break down cover includes;

24 hour cover 365 days a year
home start cover
roadside assistance
roadside start
breakdown recovery
accident recovery
onward transportation to your original destination
overnight accommodation

Plan Assist’s breakdown Cover includes extensive cover. Where an additional charge for parts or labour is required you will be notified in advance to approve the cost first. European Breakdown Cover is available at an additional cost.

How much does Plan Assist’s breakdown cover cost?

Plan Assist’s breakdown cover would normally cost £32.50.

Plan Assist’s breakdown cover comes free with any car, van, motor cycle or taxi insurance you purchase from Plan Insurance or Taxi Plan Insurance.

We’ve looked at our competitor’s websites and similar cover with the AA’s Option 400 Breakdown Cover is £132.50, with the RAC’s Solution 4 Breakdown Cover is £99.99 and Tesco’s Total Care Car Breakdown Cover is £79.00. So just think how much you could be saving with Plan Assist’s Breakdown Cover. (Prices correct as of 24/11/06. Levels of cover may vary. Plan Assist’s Breakdown Cover is for the vehicle, other providers may cover the individual.)

Click for a low cost car, van or motor cycle insurance quote.

Taxi Plan Insurance are also offering free break down cover with any Taxi Insurance you purchase. Call 0870 066 6854 for your low cost Taxi Insurance quotation.

Am I covered if my car won’t start at home?

Plan Assist will attend your permanent home address and assist should your vehicle fail to start. If we are unable to start your vehicle you will be towed to a local suitable repairer for assistance with the repairs.

If my car breaks down whilst someone else is driving it are they covered?

Your Plan Assist break down cover policy will cover recovery or homestart of your vehicle no matter who is driving your vehicle so long as it is with your permission and they are insured to do so.

Am I covered if I breakdown whilst driving someone else’s car?

Your Plan Assist break down cover policy covers recovery or homestart of the specific vehicle named on the policy. Cover does not include other vehicles that you may have use of.

Is there a limited to how far you will towe my vehicle if it breaks down?

A roadside repair will be carried out if at all possible, so you can continue your journey. If a roadside repair is not possible you will be taken to a garage of your choice within a 20 mile radius of the breakdown. If a repair at this garage is not possible within a reasonable time frame you (and your passengers if you wish) will be taken to one chosen destination.

If at any time you require another vehicle to complete your passenger’s journey for them,Plan Assist will help you arrange transportation. Your passengers will be liable for the cost of this journey.

If your vehicle cannot be repaired on the same day, your vehicle will also be taken to your chosen destination anywhere in the United Kingdom.

If I change vehcile during the policy period can I swap my break down cover to this vehicle?

When you call Plan Insurance to inform us of the change of vehicle on your motor insurance we will automatically switch your break down cover over to your new vehicle.

Who underwrites Plan Assist’s claim management and breakdown recovery services?

Plan Assist’s claim management and breakdown recovery services are administered by Wise Call Claims Assistance Limited, Suite 4, Vermont House, Vermont Rd, Washington, Tyne & Wear. NE37 2SQ Wise Call Claims Assistance Limited is Authorised and Regulated by the Financial Service Authority. Registered in England No. 3711784.