Commercial Insurance Reviews
Please see below feedback regarding the personal service provided by our team of commercial insurance experts.
Customer Experience Review from Andrew Walsh
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Katie was excellent
Katie was excellent, always kept up to speed with how quotes were going and came back with a exceptionally good quote on business insurance which I was happy with. Read more
Customer Experience Review from Mr Heard
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Highly responsive, professional and knowledgeable
Highly responsive, professional and knowledgeable service. Read more
Customer Experience Review from Mr McDonnell
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Highly Recommended!
Excellent Service! Michael really helped us, and couldn’t recommend him more. Read more
Testimonial from a limited engineering business
“Account Executive James had been highly recommended by other businesses”
We approached Plan Insurance Brokers in early 2022 known to be a Large Construction Broker in the South East for assistance on our business insurance requirements.
Our dedicated Account Executive James had been highly recommended by other businesses and built a good reputation in the industry was our first point of contact.
James took time to gain extensive knowledge of our business needs which was helped with his previous involvement with LEIA members. With his experience he found us a reputable insurance company with a lot of included enhancements and cover.
In addition, James managed to turn this around in a very short time frame so we could provide evidence of insurance and keep our customers happy.
We look forward to building a relationship with James and everyone else at Plan Insurance Brokers!
Customer Experience Review from Mr Stitch
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Excellent service
Excellent service and consideration for my needs. Ryan went that extra mile to ensure I go precisely what I required. Read more
Customer Experience Review from Hawkes Refrigeration Engineers
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Our Fleet Insurance
I dealt with Mr Charles Belton-Brown who was most helpful, he kept me fully informed at every stage. If I had a query he handled it quickly and efficiently and when we asked if something could be adjusted he dealt with that too. – highly recommend this chap. Read more
AWARD WINNING SERVICE, RATED PLATINUM STANDARD BY OUR CUSTOMERS
“Service is fantastic, the people that work there are brilliant.”
Harry Charles, Auto Repair Garage Owner
5 stars Platinum Standard Service
In 2023, 217 customers rated our service using independent provider Feefo. We are proud to have won the Feefo Platinum Trusted Service Award for achieving the highest levels of service excellence.
- 199 rated us “5 stars”
- 15 rated us “4 stars”
- Only 3 rated our service 3 stars or less… that’s only 0.57%!
Net Promoter Score®
We are proud top have achieved an exceptional Net Promoter Score (NPS) of 83 in 2023.
This means that a staggering 86% of our customers would recommend us to their friends and family.
We are very grateful for your loyalty and will continue to deliver the excellent service you deserve!
